Last Updated: 27 November 2025

Overview

This website is operated by Urban Beauty Spa Ltd (“we”, “us”, “our”).
By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
By accessing or using any part of the site, you accept these Terms. If you do not agree, you must not continue to use the site or our Services.
All prices shown on the website are listed in New Zealand Dollars (NZD).
We may update or change these Terms at any time by posting the revised version on our website. Your continued use of the website constitutes acceptance of any updates. Our online store is hosted by WooCommerce, which provides the platform enabling us to sell products and services.

SECTION 1 – ONLINE STORE TERMS
By using our website, you confirm that you are at least the age of majority in your place of residence, or that you are of legal age and have given consent for your minor dependents to use the site.
You must not use our Services for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction. You must not transmit viruses or any harmful code. Any breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding credit card information) may be transmitted unencrypted across various networks or adapted to meet technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Headings in this agreement are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We do not guarantee that information on this website is accurate, complete, or up to date. The material is provided for general information only and should not be relied on as your sole resource for decision-making.
Historical information is provided for reference and may not be current. We may modify site content at any time but are not obligated to update it. You are responsible for monitoring changes to our website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services may change without notice.
We may modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable for any modification, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES
Some products or services may be available exclusively online. These items may have limited quantities and are subject to our Return Policy.
We make every effort to display product colours and images accurately, but we cannot guarantee your device’s display is precise.
We reserve the right to limit sales of products or Services to any person, region, or jurisdiction, and to limit quantities. We may discontinue any product at any time.
We do not guarantee that the quality of products, services, or information will meet your expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. We may limit or cancel orders placed under the same customer account, using the same credit card, or with the same billing/shipping address.
If we change or cancel an order, we will attempt to notify you via the contact details provided at checkout.
You agree to provide current, complete, and accurate information for your purchases, including email address, billing details, and payment information.
Please see our Returns Policy for further details.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. You acknowledge that these tools are provided “as is” without any warranty.
Your use of optional tools is entirely at your own risk, and you should ensure you understand the third-party provider’s terms.
Future new features or tools will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Our site may contain links to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites and are not liable for any associated materials, products, or services.
Before engaging in any third-party transaction, review their policies carefully. Any complaints should be directed to the relevant third-party provider.

SECTION 9 – USER COMMENTS & SUBMISSIONS
If you send submissions to us—whether requested or voluntary—you agree that we may edit, publish, distribute, and use them without restriction and without obligation to:
1. Keep them confidential
2. Provide compensation
3. Respond to your submissions
We may remove content we deem inappropriate or in violation of others’ rights.
You agree that your submissions will not violate intellectual property or personal rights, contain unlawful or harmful material, or mislead others. You are solely responsible for your comments and their accuracy.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
Occasionally, our website or Service may contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, and availability.
We reserve the right to correct such errors, update information, or cancel orders if any information is inaccurate—at any time, without prior notice.
We are not obligated to update information except as required by law.

SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
• For any unlawful purpose
• To violate laws or regulations
• To infringe intellectual property rights
• To harass, abuse, defame, harm, or discriminate
• To upload viruses or malicious code
• To collect personal information of others
• To spam, phish, crawl, or scrape
• To interfere with security features
• For any obscene or immoral purpose
We may terminate your use of the Service for violating these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service. You agree that the Service may be removed or cancelled at any time without notice.
Products and services are provided “as is” and “as available,” without any warranty—express or implied—unless expressly stated otherwise.
Urban Beauty Spa Ltd and our staff, affiliates, and partners are not liable for any direct or indirect damages arising from your use of the Service, except where such limitations are prohibited by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Urban Beauty Spa Ltd and its affiliates, officers, employees, contractors, suppliers, and partners from any claim arising from:
• Your breach of these Terms
• Your violation of any law
• Your infringement of third-party rights

SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remainder of the Terms will still apply.

SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either you or us. You may terminate them by ceasing use of our site.
We may terminate your access immediately if you breach these Terms, and you remain liable for all amounts due up to the termination date.

SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any additional policies and rules posted on our website, form the entire agreement between you and Urban Beauty Spa Ltd.
Any ambiguities shall not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of New Zealand.

SECTION 19 – CHANGES TO TERMS
You can review the current version of these Terms at any time on this page. We may update them at our sole discretion. Continued use of the website indicates acceptance of any changes.

SECTION 20 – CONTACT INFORMATION
Questions about these Terms should be submitted via the Contact Us page on the Urban Beauty Spa website.